Shipping & Returns

Shipping Information
Our east coast and west coast distribution centers give us the ability to provide one to three day ground shipping anywhere in the country. We receive orders 24 hours a day, seven days a week, however, we only process orders during normal business hours. Business hours are Monday through Thursday from 9 a.m. to 6 p.m., and Friday from 9 a.m. to 5 p.m. PST. Our distribution centers are closed weekends and major holidays.

Orders received before 12:00 p.m. PST will usually be processed and shipped on that same business day. Orders received after 12:00 p.m. are usually processed and shipped the next business day. Any orders received after 12 p.m. PST on Friday are usually processed and shipped the following Monday.

Your order may be delayed if additional shipping information is required, or the billing information provided for your card does not match the billing information provided by your bank. A member of our Customer Service staff will contact you by email within 24 business hours if your order is delayed for any reason.

Shipping costs and delivery times are determined by the method of shipping, weight of the item(s) shipped, and the final destination of the package. The Distribution Center offers multiple UPS shipping methods including: Ground, 2-Day, 3-Day and Next Day.

If you have specific shipping needs or any questions about delivery times and methods please email customer service at info@proworldathletes.com before placing your order.

Please note that UPS, our preferred carrier, does not deliver on Saturday and Sunday.

If you are ordering from an APO address please be aware that our website does not add a shipping charge to your order. Therefore, you will be contacted by email with the shipping amounts and updated totals for the item(s). Because UPS does not ship to an APO address, the customer's items will be sent via US Priority Mail. We cannot expedite shipments to APO addresses.

UPS Carrier: The customer will receive a "hyper linked" tracking number with the sales invoice email. The Customer can click on the tracking number for updated shipping status.

UPS Tracking Numbers
Our Distribution Center utilizes UPS for the majority of orders shipped. We will provide a UPS tracking number on the final invoice emailed to the customer. The customer may access the information by clicking the hyperlink tracking number on the final invoice, or contact customer service at info@proworldathletes.com.

Return Policy
If you are not 100% satisfied with your order, we will gladly accept returns and credit your charge card, minus shipping and handling costs, within 30 days of purchase. All products must be returned in the original packaging. (This includes all tags and item containers). Failure to do so may result in a minimum 15% restocking fee. We will not accept returns on items that have been washed, used, worn or missing tags.

Close-out items are considered final purchases and may not be returned, unless there is a manufacturer defect that is not listed on the buy page of the website.

Product Damaged in Transit
It is our policy to ensure all items shipped from our facility are packed according to "Best Business Practices", and leave our facility in good condition, free of any damage, other than unknown manufacturers defects. Once a package leaves our facility, UPS assumes responsibility for delivering the package free of damage. If an item is damaged in transit, we will file a claim with UPS. Once UPS resolves a claim, we will provide a substitute product of equal value to the customer. If the item is urgently needed, the customer also has the choice of purchasing an additional item. Once the claim is resolved with UPS, the customer will be refunded the amount of the purchase.

McFarlane Products
We will NOT accept returns for McFarlane products unless the figure itself is damaged. Our Distribution Center will take every precaution to ensure the clamshell is in good condition when boxed and shipped. We will not assume responsibility if the clamshell is damaged in transit to the customer address. We will assist you with any claims against the carrier for damaged goods.

Franklin Products
If the Franklin product you ordered is missing an item, or damaged, you may contact Franklin directly at 877 225-8647 ext 178.

Two simple steps to return your product:
1) Email customer service at info@proworldathletes.com for a Return Authorization number. For your protection, packages shipped to our warehouse without a Return Authorization number will not be accepted, and immediately returned to the sender.

2) Write the Return Authorization number on the outside of the package. Unless previously approved by customer service, all return postage is the responsibility of the sender.

Please send all return items to 2500 E. Mira Loma Way, Anaheim, CA 92806. Attn: "Retail Return" plus Return Authorization Number.

All returns without a Return Authorization Number on the package will be refused. No Exceptions.

All returns are subject to inspection by the Team at the Distribution Center. Customized Jerseys as well as previously used products may not be returned.